Shipping policy

Shipping Policy

Effective Date: July 10 2026

Thank you for shopping with Rawstate. We strive to ensure that your order reaches you safely and as quickly as possible. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

* All orders are processed after successful payment confirmation.
* Orders are typically processed within 1–3 business days, excluding Sundays and public holidays.
* During new product launches, sales, promotional events, or periods of high order volume, processing times may be longer.
* Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details.

2. Shipping Locations

We currently ship across India.

At present, we do not offer international shipping. If international shipping becomes available in the future, this policy will be updated accordingly.

3. Delivery Timeline

Estimated delivery times after dispatch are:

* Metro Cities: 2–5 business days
* Other Cities and Towns: 3–7 business days
* Remote Areas: 5–10 business days

These timelines are estimates and may vary depending on the courier partner and your delivery location.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Rawstate may offer free shipping on selected products, order values, or promotional campaigns at its sole discretion.

5. Order Tracking

Once your order has been dispatched, you will receive tracking information via email or SMS.

You can use the provided tracking number to monitor your shipment through the courier partner’s tracking portal.

6. Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order.

If delivery cannot be completed due to reasons such as:

* Incorrect or incomplete address
* Incorrect contact number
* Customer unavailable to receive the package
* Refusal to accept delivery

the shipment may be returned to us. Any re-shipping charges, if applicable, may be borne by the customer.

7. Address Changes

Please ensure that your shipping address is accurate before placing your order.

Once an order has been processed or shipped, we may not be able to modify the delivery address.

8. Delayed Deliveries

While we aim to deliver all orders within the estimated timelines, delays may occur due to circumstances beyond our reasonable control, including:

* Adverse weather conditions
* Natural disasters
* Public holidays
* Transportation disruptions
* Government restrictions
* Courier service delays
* High order volumes

Rawstate shall not be liable for delays caused by such circumstances.

9. Damaged or Tampered Packages

If your package appears damaged, tampered with, or opened at the time of delivery:

* Do not accept the package if the damage is significant.
* Take clear photographs of the package.
* Contact our customer support within 24 hours of the delivery attempt.

Failure to report such issues within the specified timeframe may affect our ability to investigate the matter.

10. Lost Shipments

If your order has not been delivered within the expected timeframe, please contact us with your order number.

We will coordinate with our courier partner to investigate the shipment and provide an appropriate resolution.

11. Incorrect Delivery Information

Rawstate is not responsible for delivery failures resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

Please review your shipping details carefully before completing your purchase.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Rawstate

Email: admin@rawstate.in

Phone: +91 8750160202

Business Address: RAWSTATE ORIGINALS
PH NO. 8750160202
GSTIN No.: 09ABNFR0545D1Z6
ADD. :- Plot-169, Shop- LGF 1, Sector-4, Vaishali, Ghaziabad - 201010