Refund policy
Return, Refund & Exchange Policy
Effective Date: 10.07.2026
At Rawstate, we strive to deliver products of the highest quality. If you are not completely satisfied with your purchase, please review the following policy regarding returns, exchanges, and refunds.
1. Eligibility for Returns and Exchanges
You may request a return or exchange within 7 days of receiving your order if:
* The product received is damaged or defective.
* The wrong product or wrong size was delivered.
* The product has a manufacturing defect.
To be eligible, the product must:
* Be unused, unwashed, and unworn.
* Be returned with all original tags, labels, and packaging intact.
* Be in the same condition in which it was delivered.
* Be accompanied by proof of purchase or order confirmation.
Rawstate reserves the right to reject any return request that does not meet these conditions.
2. Non-Returnable Items
Returns, exchanges, or refunds will not be accepted for:
* Products that have been worn, washed, altered, or damaged after delivery.
* Products returned without original tags or packaging.
* Products damaged due to improper use, negligence, or normal wear and tear.
* Gift cards, promotional items, or complimentary products.
* Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
3. Exchange Policy
If you wish to exchange your product for a different size, you may request an exchange within 7 days of delivery, subject to stock availability.
If the requested size is unavailable, we may offer:
* Store credit, or
* A refund, where applicable.
Exchanges are processed only after the returned product passes our quality inspection.
4. Return Process
To initiate a return or exchange:
1. Contact our customer support within 7 days of receiving your order.
2. Provide your order number and clear photographs of the product, if applicable.
3. Wait for return approval and instructions from our support team.
4. Pack the product securely in its original packaging and hand it over to our courier partner (if a reverse pickup is available) or ship it to the address provided by us.
Returns sent without prior approval may not be accepted.
5. Reverse Pickup
Reverse pickup services are available only for selected pin codes.
Where reverse pickup is unavailable, customers may be required to courier the product to the return address provided by Rawstate. Reasonable courier charges may be reimbursed at our discretion upon submission of a valid receipt.
6. Refunds
Once the returned product is received and passes our quality inspection, your refund will be processed.
Refunds will be issued to the original payment method used for the purchase.
Refunds are generally processed within 7–10 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
Shipping charges and Cash on Delivery (COD) charges, if any, are non-refundable unless the return is due to an error on our part.
7. Damaged, Defective, or Incorrect Products
If you receive:
* A damaged product,
* A defective product, or
* An incorrect item,
please contact us within 48 hours of delivery with:
* Your order number.
* Clear photographs of the product.
* Photographs of the shipping package, if applicable.
After verification, we will arrange an appropriate resolution, which may include a replacement, exchange, or refund.
8. Cancellation of Orders
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. Customers may instead request a return in accordance with this policy, if eligible.
Rawstate reserves the right to cancel any order due to pricing errors, suspected fraudulent activity, product unavailability, or other legitimate reasons. In such cases, any amount paid will be refunded to the original payment method.
9. Refusal of Delivery
If a customer refuses to accept delivery without a valid reason, or repeatedly fails to receive the shipment, Rawstate reserves the right to deduct applicable shipping and handling charges from any eligible refund.
10. Limitation of Liability
Rawstate reserves the right to inspect all returned products before approving any return, exchange, or refund.
Our decision regarding the condition and eligibility of returned products shall be final, subject to applicable consumer protection laws.
Nothing in this policy limits any rights available to consumers under applicable Indian law.
11. Contact Us
For any questions regarding returns, exchanges, or refunds, please contact us:
Rawstate
Email: admin@rawstate.in
Phone: +91 8750160202
Business Address: RAWSTATE ORIGINALS
PH NO. 8750160202
GSTIN No.: 09ABNFR0545D1Z6
ADD. :- Plot-169, Shop- LGF 1, Sector-4, Vaishali, Ghaziabad - 201010